Our goal is to make your travel on Gold Star Transportation a safe, pleasant and convenient experience. Our drivers, Customer Service personnel and contractors are available to meet the needs of customers with disabilities. We provide assistance with boarding and de-boarding buses, luggage, transfer, storage and retrieval of mobility devices.

This service is provided during transfers, meal and rest stops and other times as reasonably requested. We can help whether you are traveling alone or with a personal care attendant, using various mobility devices, or being accompanied by a service animal.

When you provide a 48-hour advance notice, we can better assist you. If you do not provide this notice, we will make every reasonable effort to help you, if such an accommodation will not delay departure of the schedule on which you wish to travel. If wheelchair lift buses are not available or requested, alternative boarding assistance will be provided.

When using a wheelchair lift-equipped bus, the combined weight of the customer and the mobility aid cannot exceed 600 pounds. The mobility aid can be no more than 30 inches wide and 48 inches in height.

Alternative lift equipment:
When using a wheelchair lift-equipped bus, the combined weight of the customer and the mobility aid cannot exceed 600 pounds. The mobility aid can be no more than 30 inches wide and 48 inches in height.

Assistance at Rest Stops:
When the bus is at a scheduled stop, you may request that our personnel assist you with any reasonable request.

Oxygen / Respirators:
Portable oxygen and respirators may accompany you on a Gold Star Transportation Bus. A maximum of four (4) canisters may travel with the customer - two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5 inches in diameter and 26 inches in length. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. Oxygen canisters to be stored in the baggage compartment must be in protective cases with safety caps on the valves.
Always keep your medicine with you. Do not leave it in your checked baggage.

Storing and Handling Your Mobility Aid: Your mobility aid(s) may travel inside the bus if they can be safely stowed in the overhead compartment. Mobility aids that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible.

Traveling With Your Service Animal: Gold Star Transportation, customers with disabilities accompanied by a service animal are welcome. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer's space. Service animals may not travel in the aisle or occupy a seat. Gold Star Transportation reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers and/or Gold Star Transportation personnel.